We have a 7-day return policy, which means you have 7 working days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note shipping amount is not refunded.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as our Wellness Honey, custom products (such as special orders or personalised items), and personal care goods (such as our Wellness products). Please get in touch if you have questions or concerns about your specific item.
- Items tagged final sale cannot be returned or exchanged.
- Items purchased during seasonal sales cannot be returned or exchanged.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Shipping is not refunded. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.