Returns & Exchanges
Atelier Hijab aims to ensure its customers' full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for a refund or exchange.
To return an item, the following conditions must be met:
- Returns must be requested within 7 business days of delivery.
- Customers will not be refunded for initial shipping costs.
- Store credit for the website will be given for the retail price of item(s) purchased.
- Once item(s) are received and inspected, store credit will be issued for returned items.
Returns or exchanges that are damaged, worn, or without the original packaging and hangtags will not be accepted.
Once your return is delivered to our warehouse, please allow 7-10 business days for your store credit to be processed. Once your store credit has been processed you will receive an email confirmation.
Should there be no further update after 10 business days, please contact us on firstname.lastname@example.org for further assistance from our support team.
Please note: returns and processing times may be delayed due to higher than usual volumes, peak times and with current COVID-19 challenges.